A positive patient experience begins long before the mammogram is completed. Every interaction, from the initial greeting to positioning and image acquisition, plays an important role in reducing anxiety, building trust, and helping patients feel comfortable throughout their exam. In this course, you’ll explore the common emotional and physical challenges patients face during mammography and how those challenges can impact both the examination and image quality.
Through practical communication techniques, patient comfort strategies, and real-world examples, you’ll learn how to create a more compassionate and supportive experience for every patient. Ms. Miller will share effective scripts and conversational approaches that help ease anxiety, improve cooperation, and foster confidence, even in challenging situations. Whether you’re new to mammography or an experienced technologist, you’ll leave with practical tools you can immediately incorporate into your daily practice to enhance patient satisfaction while supporting exceptional clinical outcomes.
- 1 Category-A CEU
- Faculty: Louise Miller, R.T.(R)(M)(ARRT), CRT(M), FSBI, FNCBC
Please note: This CE activity may be available in multiple formats or from different CE sponsors. ARRT regulations state that an individual may not repeat a CE activity for credit if it was reported in the same CE biennium.
